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RETURN/WARRANTY TERMS & CONDITIONS
The following terms and conditions apply to any purchases that you make from us, Contour Design, Inc (“CONTOUR”). By ordering products or by accepting delivery of products ordered, you accept and agree to be bound by these terms and conditions. CONTOUR reserves the right to modify or change these terms and conditions at any time without notice.
CUSTOMER SATISFACTION GUARANTEE
If you would like, you may return an item for any reason within the first 30 days of purchase. (CUSTOMER IS RESPONSIBLE FOR PROVIDING DATED PROOF OF PURCHASE.) We'll gladly exchange your product or give you a refund for the price of the item (refunds do not include shipping charges) – whichever you prefer. You are responsible for shipping the product to us and if requesting an exchange of product, you are responsible for shipping both ways.
Please note our refund policy only applies to items purchased directly from CONTOUR .
If you would like to return an item, please contact CONTOUR for a Return Merchandise Authorization (“RMA”) number. Please refer to the “Procedures for obtaining an RMA number” below for details.
Please note to ensure a refund or exchange:
• The product must be returned to CONTOUR within 14 calendar days of the issuance of the RMA.
• All products must be sent back in the original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals and documentation.
WARRANTY
CONTOUR provides a limited replacement warranty with each product shipped to the original retail customer.
WARRANTY PERIOD:
• RollerMouse: Our warranty remains in effect for TWO YEARS from original date of purchase.
• Perfit Mouse Optical, ShuttlePROv2, ShuttlePRO & ShuttleXpress and all other CONTOUR products: Our warranty remains in effect for ONE YEAR from original date of purchase.
CUSTOMER IS RESPONSIBLE FOR PROVIDING DATED PROOF OF PURCHASE.
WARRANTY COVERAGE
Only manufacturers defects are covered. The following are NOT covered: Damage caused by accident, misuse, abuse, product modification, or neglect; external damage to device; damage from liquids or any form of water damage; damage occurring during shipment; damage from failure to follow instructions contained in the usage guide; damage resulting from the performance of repairs by someone not authorized by CONTOUR; damage caused by disassembly of product. Physical damages to any product will void the product's warranty.
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, CONTOUR will either:
• Repair the hardware defect at no charge, using new or refurbished replacement parts, or
• Exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product or part, assumes the remaining warranty of the original product. Please note a replacement unit will be sent out within 14 calendar days after we receive the defective product. If however, a replacement unit is required immediately (ie before we receive the defective product), then our policy is to charge your credit card for the value of the replacement unit when the replacement is sent out to you. Your credit card will be credited once we receive the defective unit.
You are responsible for shipping your defective product to us. CONTOUR will pay the standard delivery return charge for delivering the repaired or replacement unit if it is covered under the warranty.
The above warranty terms are applicable only to purchases made and for customers located within the 48 contiguous States of USA. If the product was purchased and/or the customer is located outside of the 48 contiguous states of USA, please contact CONTOUR for details of warranty service.
All returns or exchanges are subject to the approval of CONTOUR. CONTOUR reserves the right to refuse to refund or exchange goods that we determine are not covered under our warranty for any reason.
SALE AND CLEARANCE ITEMS
All sales and clearance items are sold as-is, are not returnable and available only while supplies last. Our 30-Day customer satisfaction guarantee does not apply to sale items.
PROCEDURE FOR OBTAINING AN RMA NUMBER
• Please call Contour Design Technical Support Team for an RMA# prior to shipping the product . Any returns received without an RMA number will not be accepted and processed.
• When requesting an RMA number, please have our Invoice/Sales Order/Web Order number or your P.O. number at hand. RMAs will NOT be provided when you cannot supply us with this information.
TECHNICAL SUPPORT CONTACT INFO USA9AM through 6PM Monday through Friday EST/EDT |
• Once an RMA number is obtained, please send to:
Contour Design Inc.
Attn: (RMA number)
10 Industrial Drive
Windham, NH 03087
Please mark the RMA number clearly on the outside of the package and include a copy of your proof of purchase inside the box. CONTOUR is not responsible for lost or damaged shipments. We recommend that you use a carrier that offers shipment tracking for all returns and insure your package for safe return to CONTOUR.
For RESELLERS only: prior to accepting a return from a customer please determine the symptoms of the defective unit and communicate these to CONTOUR. If you (or the customer) need assistance during this process, please don't hesitate to contact our technical support staff. Completion of the return/exchange form for each item returned is necessary.
TECHNICAL SUPPORT CONTACT INFO UKContour Design (Europe) Ltd. email: |
Contour strives to make the Customers Experience Better and Faster.
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